Complacency: An Aviation Downfall
Complacency In the world of aviation, job experience is usually one of our strongest features. However, there is a point where experience can turn dangerous, this is known as complacency . As one of the FAA’s 'Dirty Dozen' human factors (FAA, 2012) , complacency happens when those routine tasks become so familiar that we stop looking for the unexpected. Sometimes it may feel like confidence, but complacency is actually a state of satisfaction that has led to avoidable tragedies in aviation history . The Tragedy While cruising at 24,000 feet, an 18-foot section of the upper fuselage tore away due to explosive decompression, leaving passengers exposed to the sky. I nvestigation by the NTSB revealed that maintenance inspectors had failed to detect numerous small cracks in the lap joints of the aging aircraft. Because the inspectors had performed these routine visual checks hundreds of times ...